I've been in an accident, what do I do?
If there are no injuries, drive your vehicle to a safe area. Call 9-1-1 immediately if anyone has been injured. Exchange your names, addresses, insurance company names, policy numbers and driver’s license numbers. Obtain the names and contact information of any witnesses. It is also recommended to take photos of all vehicles involved as well as the location and surroundings of the collision for future reference. Next call your insurance company to get your claim started, let them know your repair shop of choice.
I have private insurance, can you still fix my car?
We deal with all insurance companies, you have the choice of where you would like to have your car repaired. Let your insurance adjuster know that you want your vehicle repaired at Harbour-View Collision.
Do I have to pay a deductible?
If you are at fault in the accident or are making a comprehensive claim, you are responsible for paying the deductible amount stated in your insurance policy. Even if you are not at fault, you may be required to pay the deductible until liability is completely resolved. Once complete, your insurance company will reimburse you. Deductibles are paid to Harbour-View Collision, and your insurer will pay the balance to us.
Is your work guaranteed?
We have red seal technicians working on your vehicle and our work is guaranteed for as long as you own it!
Been in an accident? Not sure what to do? Give us a call or here are some of the most common questions we here.
When you are in need of a body shop, you want to know exactly what you can expect. At Harbour-View Collision, we believe in having complete transparency with our clients. Our team members answer tough questions every day on the job and provide the answers that keep our Customers in the know. It is our belief that when we help to guide our Customers through our repair procedures they are able to have a greater understanding of how and why we do the things we do.
What if I need a rental car?
Quite often if you check your insurance, you are eligible for a rental car. You must be over 19 and have a credit card. If you don't qualify for a rental, you can take advantage of our shuttle service to get you home and pick you up when your car is done.